Expert Support for Your Kotel Sistemi Boilers
Ensure the continuous peak performance and operational reliability of your industrial heating systems with dedicated support from the experts who built them. We provide timely assistance and robust solutions to keep your operations running smoothly and efficiently, minimizing costly downtime and maximizing productivity.
How We Support Your Operations
Our commitment to your success extends beyond the initial installation. Kotel Sistemi offers a comprehensive suite of support services designed to safeguard your investment, maintain peak efficiency, and provide peace of mind throughout the operational lifespan of your industrial heating systems. Trust our certified technicians and engineers to provide the expert care your equipment deserves.
Routine Maintenance & Care
Preventative maintenance is key to preventing costly breakdowns and maximizing the lifespan of your boiler systems. Our scheduled check-ups, detailed inspections, and proactive adjustments are tailored to your specific equipment and operational needs, ensuring optimal performance, safety compliance, and energy efficiency year after year. We identify potential issues before they escalate.
Emergency Repair & Overhaul
When unexpected issues arise, our dedicated emergency response team is ready. We understand that downtime is critical in industrial operations. Our certified technicians are equipped to provide swift diagnosis and expert repair services to address complex problems, restore full functionality quickly, and get your systems back online with minimal disruption. We offer 24/7 emergency support.
Remote Diagnostics & Assistance
Harnessing modern technology, we offer remote diagnostic capabilities for compatible systems. This allows our experts to remotely access system data, troubleshoot minor issues, and provide guidance to your on-site personnel quickly and efficiently, often resolving problems without the need for a physical visit, saving you time and resources.
Genuine Spare Parts Supply
Maintaining the integrity and performance of your Kotel Sistemi equipment requires genuine parts. We maintain a comprehensive inventory of authentic spare parts and components, ensuring reliable replacements and repairs are performed using components manufactured to the highest standards. Contact our parts department for availability and ordering information.
Energy Optimization Consulting
Maximize efficiency and reduce operational costs with our expert energy optimization consulting. Our engineers analyze your current boiler system performance, identify areas for improvement, and recommend adjustments or upgrades that can significantly enhance energy efficiency, lower fuel consumption, and contribute to a more sustainable operation.
Find Answers Instantly
Our knowledge base and FAQ section are designed to provide quick solutions and information for common inquiries about your Kotel Sistemi equipment. Browse the topics below to find immediate answers to frequently asked questions and basic troubleshooting guidance.
How often should routine maintenance be performed on my Kotel Sistemi boiler?
The ideal frequency for routine maintenance depends significantly on several factors, including your specific boiler model, its operational hours, the type of fuel used, and the environmental conditions of your facility. While annual inspections are a common baseline for many industrial boilers, systems operating under heavy load or in demanding environments may benefit from more frequent checks. We highly recommend contacting our support team with your boiler's model and operational details. Based on this information, our experts can provide a personalized maintenance schedule tailored to ensure optimal performance, compliance, and longevity for your specific equipment.
What steps should I take immediately if I encounter a boiler emergency or malfunction?
In the event of a boiler emergency, such as a sudden shutdown, unusual noises, leaks, or any other critical malfunction, your absolute first priority should be ensuring the safety of all personnel. Follow your facility's established emergency protocols, which may include isolating the system, shutting off fuel supply, and evacuating the immediate area if necessary. Once safety is secured, immediately contact our 24/7 emergency support line at +386 2 456 7890. Be prepared to provide your contact information, the location of the facility, the specific boiler model and serial number if available, and a clear description of the issue observed. This information will help our team dispatch the appropriate support quickly.
How can I efficiently order genuine spare parts for my Kotel Sistemi boiler?
Ordering genuine Kotel Sistemi spare parts is a straightforward process designed to get you the components you need quickly and accurately. You can contact our dedicated Parts Department directly. The most efficient methods are via email at [email protected] or by calling +386 2 456 7891 during standard business hours. To expedite your request, please have the model name and serial number of your boiler readily available. This information is crucial for identifying the correct parts and ensuring compatibility with your specific system configuration.
Does Kotel Sistemi still provide support and spare parts for older boiler models?
Absolutely. At Kotel Sistemi, we are committed to supporting our customers throughout the entire lifecycle of their equipment, including legacy systems that have been in operation for many years. Our experienced technicians possess extensive knowledge of our historical product lines and are often able to provide support, perform maintenance, and supply genuine spare parts for many older Kotel Sistemi models. Availability of specific parts for very old or discontinued models may vary, but we make every effort to source or provide suitable alternatives where possible. Please contact our support team with the details (model name, approximate age, serial number if known) of your older boiler model, and we will assess the available support options for your specific unit.
Get In Touch With Our Team
Whether you have a technical question, need to schedule maintenance, require emergency assistance, or need to order parts, our dedicated support team is ready to help. Choose the contact method that best suits your needs.
Contact Information
General Support Line: +386 2 456 7890
24/7 Emergency Support: +386 2 456 7890
General Inquiries Email: [email protected]
Support Email: [email protected]
Business Hours: Monday - Friday: 8:00 AM - 4:00 PM CET (General Inquiries)
Emergency support is available 24 hours a day, 7 days a week.
Send Us a Message
Download Important Documents
Access essential technical documentation, user manuals, installation guides, and specifications for your Kotel Sistemi industrial heating equipment. These resources are designed to help you understand, operate, and maintain your systems effectively.
User Manual - KS-Series Boilers
A comprehensive guide covering installation, operation procedures, routine maintenance steps, and basic troubleshooting for all models within the Kotel Sistemi KS-Series range. Essential reading for operators and maintenance personnel.
Download PDFTechnical Specifications - HW-Series
Detailed technical data sheets and specifications for our High-Efficiency Water (HW) Series boilers. This document includes dimensions, capacity ratings, performance charts, and connection requirements for technical planning and reference.
Download PDFTroubleshooting Guide - Common Issues
A practical guide to help diagnose and resolve common operational problems and minor faults encountered with Kotel Sistemi industrial heating systems. Provides step-by-step procedures for basic troubleshooting before contacting support.
Download PDFInstallation Guidelines
Detailed guidelines and best practices for the professional installation of Kotel Sistemi industrial boilers. This document is intended for certified installers and covers site preparation, connection procedures, and initial system checks.
Download PDFWhat Our Clients Say About Our Support
Our commitment to reliable industrial heating goes hand-in-hand with our dedication to providing exceptional customer support. Read what some of our valued clients across various industries have to say about their experience with Kotel Sistemi's service team.
"Kotel Sistemi's support team is incredibly responsive and knowledgeable. When a critical issue arose during our peak season, their remote diagnostics and quick dispatch of a technician saved us from potentially significant downtime. Their expertise on our specific boiler model was evident. Highly recommended for reliable service!"
Ana Kovač
Operations Manager, AgroProcess d.o.o.
"The routine maintenance service provided by Kotel Sistemi is consistently thorough and professional. Their preventative care program is robust and has played a key role in keeping our complex boiler systems running efficiently and reliably for many years. It gives us great confidence in our infrastructure."
Miha Župan
Facilities Director, Chemico Solutions d.d.
"Ordering spare parts from Kotel Sistemi was a seamless process. The website's system is easy to navigate, and the delivery was prompt. More importantly, the parts were genuine quality, ensuring compatibility and performance. Their support for existing customers makes equipment upkeep straightforward."
Petra Novak
Procurement Specialist, FoodTech Korporacija
"We rely heavily on our Kotel Sistemi boiler for our manufacturing process. Their energy optimization consulting service was invaluable, helping us identify inefficiencies we didn't know we had. The recommended adjustments led to noticeable fuel savings and improved operational consistency."
Alen Kranjc
Production Manager, MetalFabrika d.o.o.
"The technical support received during the installation of our new boiler was excellent. The Kotel Sistemi engineers provided clear guidance and were available to answer all our questions, ensuring a smooth and efficient setup. Their professionalism was outstanding."
Maja Horvat
Site Engineer, PaperMills Slovenia
About Kotel Sistemi
With a rich history spanning several decades, Kotel Sistemi has established itself as a leading name in the design, manufacturing, and servicing of high-efficiency industrial heating solutions across Slovenia and beyond. Founded on principles of innovation, reliability, and unwavering quality, our company based in Maribor has grown by consistently delivering robust boiler systems engineered to meet the demanding requirements of diverse industrial applications, from manufacturing plants and chemical processing facilities to food production and paper mills. We understand that in the industrial sector, heating isn't just about warmth – it's about powering critical processes, ensuring operational continuity, and maintaining optimal efficiency. Our state-of-the-art manufacturing processes adhere to stringent quality controls, guaranteeing that every boiler leaving our facility meets the highest international standards for performance and safety. Beyond the product itself, our commitment extends deeply into the realm of customer satisfaction and comprehensive support. We pride ourselves on building long-term partnerships with our clients, offering expert guidance from the initial consultation through installation and throughout the entire operational life of the equipment. Our dedicated team of certified engineers and highly skilled technicians are the backbone of our support services, equipped with the expertise and resources to provide timely, effective solutions for routine maintenance, complex emergency repairs, remote diagnostics, and ongoing optimization. This includes ensuring a reliable supply of genuine spare parts. At Kotel Sistemi, we are not just suppliers; we are your trusted partner in ensuring your industrial heating infrastructure is always operating at its peak, contributing to your productivity, safety, and environmental goals.
Visit or Contact Us
While our support is available remotely and on-site, you can find our headquarters and manufacturing facility in Maribor. Feel free to contact us via phone or email, or plan a visit by finding us on the map below.
Corporate Address
Kotel Sistemi10 Industrijska ulica
2000 Maribor, Podravska
Slovenia Get Directions
Contact Channels
General Phone: +386 2 456 7890
General Email: [email protected]
Emergency Support: +386 2 456 7890 (24/7)
Business Hours: Mon-Fri: 8:00 AM - 4:00 PM CET
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