Privacy Policy

This privacy policy explains how Kotel Sistemi, a company specializing in industrial heating solutions including the design, manufacturing, installation, maintenance, and repair of industrial boiler systems, collects, uses, and protects your personal data when you visit or use our online platform or interact with us in connection with our services.

We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for the processing of your personal data is Kotel Sistemi. Our address is: 10 Industrijska ulica, 2000 Maribor, Podravska, Slovenia.

Information We Collect

We may collect and process various types of personal data depending on your interactions with our site or services. This includes:

Contact Information: Such as your name, title, company name, business address, phone number, and business email address when you inquire about our services, request a quote, or communicate with us.
Business Information: Details about your company, your requirements for industrial heating solutions, project specifications, technical requirements, and related information necessary to provide our services.
Service Data: Information related to the services we provide to you, including details of contracts, installation data, maintenance records, and repair history.
Website Usage Data: Information collected automatically as you navigate our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This is typically collected through cookies and similar technologies.
Communication Data: The content of communications you send to us, including inquiries and feedback.

How We Collect Your Information

We collect personal data through various means:

Directly from You: When you fill out forms on our site, correspond with us by mail or otherwise, or provide information during business interactions related to our services.
Automatically: As you interact with our online platform, through cookies and similar tracking technologies.
From Other Sources: We may receive information from third parties, such as business partners or publicly available sources, in connection with our services or marketing efforts, ensuring such sources comply with data protection laws.

How We Use Your Information

We use your personal data for specific purposes, based on lawful grounds:

To Provide Services: To design, engineer, manufacture, install, maintain, repair industrial boiler systems, supply spare parts, and provide energy optimization consulting and custom fabrication, including processing transactions and managing our relationship with you.
To Communicate with You: To respond to your inquiries, provide information about our services, send technical updates, and other service-related communications.
For Marketing and Business Development: To inform you about our services, offers, and news that may be of interest to you, and to analyze and improve our marketing efforts.
To Improve Our Services: To understand how our site and services are used and to enhance our offerings, develop new solutions, and improve operational efficiency.
For Security and Fraud Prevention: To protect our site, services, and operations, and to detect and prevent fraudulent or unauthorized activities.
To Comply with Legal Obligations: To meet legal or regulatory requirements, and to establish, exercise, or defend legal claims.

Legal Basis for Processing

Our legal basis for collecting and using your personal data will depend on the specific context in which we collect it. However, we will normally collect personal data from you only:

Where we need the personal data to perform a contract with you (e.g., to provide the industrial heating solutions you have requested).
Where the processing is in our legitimate business interests (e.g., to improve our services, communicate with you about our offerings, ensure the security of our site) and is not overridden by your data protection interests or fundamental rights and freedoms.
Where we have your consent to do so (e.g., for certain marketing activities).
Where we have a legal obligation to collect or disclose personal data.

Sharing Your Information

We do not sell your personal data. We may share your personal data with third parties only in limited circumstances:

Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as hosting, analytics, professional services, or IT support. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal data may be transferred.
Legal Requirements: We may disclose your personal data if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period depends on the type of data and the purpose of processing.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data. Subject to certain exceptions, these rights include:

Right of Access: To request access to your personal data and receive a copy of the data we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete personal data.
Right to Erasure: To request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: To request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: To request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
Right to Object: To object to the processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: To lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you believe that the processing of your personal data infringes GDPR.

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to collect and use personal data about you. For more information about the types of cookies we use, why, and how you can control them, please refer to our Cookie Policy (if applicable, or provide details here).

Third-Party Links

Our site may contain links to third-party websites or services. This privacy policy does not apply to those third-party services. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our online platform and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes made.

Contact Us

If you have any questions or concerns about our use of your personal data, or if you wish to exercise any of your rights, please contact us by mail at:

Kotel Sistemi
10 Industrijska ulica,
2000 Maribor, Podravska,
Slovenia.